Terms
Last updated November 2, 2026
These terms cover your use of Intent at liveintent.app. By starting a conversation, saving your progress, or buying minutes, you agree to them.
What Intent is
Intent is an AI voice coach. You talk, and an AI responds out loud to help you think things through and find a next step. It is not a person, therapist, doctor, or crisis service. It does not diagnose or treat any condition, and its responses can be wrong. Use your own judgment and don't rely on it for medical, legal, financial, or safety decisions.
If you're in crisis
Intent can't help in an emergency. If you might hurt yourself or someone else, call your local emergency number or a crisis line. In the US, call or text 988. Free support lines are always listed under "Crisis support" on the site, with no account needed.
Who can use it
You must be 18 or older. One account per person. The free trial is 3 minutes, once per person. You can start it without an email; to keep your remaining time or a plan you bought, save it with your email. Creating extra accounts or trials to get more free time isn't allowed.
Minutes and payment
- Plans. The monthly and yearly plans are subscriptions at the price shown when you subscribe. Each includes the stated minutes every month. Plan minutes reset at the start of each month and don't roll over. A plan renews automatically, monthly or yearly, until you cancel.
- Cancelling. Cancel anytime from Account. Your plan stays on until the end of the period you've paid for, and you won't be charged again. If a renewal payment fails, plan minutes stop at the end of the paid period.
- Minute packs. Packs are one-time purchases with no automatic charge. Pack and trial minutes don't expire, and plan minutes are used first.
- Time counts while you're connected: from when the coach connects until the conversation ends, to the second. You'll get a heads-up before your time runs out.
- Your minutes and plan are tied to your email.
- Payments are processed by Stripe.
Refunds
You can get a refund for unused pack minutes, or for a plan's first payment if you've used less than 10 of its minutes, within 14 days of purchase. Email support@liveintent.app from the address on your account. If a purchase is refunded or disputed, the minutes from it are removed from your balance.
Using it fairly
Don't use Intent to break the law, harm anyone, try to get dangerous information, or interfere with the service (including trying to get around limits, automating access, or reverse-engineering it). We may suspend accounts that do.
The service
Intent is provided as is. We work to keep it running but can't promise it will always be available or error-free, and we may change or end features. If we shut the service down, we'll refund unused purchased minutes.
Liability
To the extent the law allows, Intent isn't liable for indirect or consequential damages, and our total liability is limited to what you paid us in the 12 months before the claim.
Changes and law
We may update these terms and will change the date above when we do. Continuing to use Intent means you accept the update. These terms are governed by California law.